Which term refers to the overall commitment of an organization to analyze and respond to customer needs?

The correct answer is market orientation, which refers to the overall commitment of an organization to analyze and respond to customer needs. This concept emphasizes the importance of understanding customer preferences, behaviors, and feedback in guiding an organization's strategies and decisions. A company that operates with market orientation actively seeks to gather information about its customers and uses that data to inform product development, marketing, and service delivery. This approach ensures that the organization remains aligned with the evolving needs of its customers, fostering loyalty and satisfaction.

In contrast, the marketing concept focuses more broadly on the idea that the primary purpose of a business is to fulfill customer needs while achieving organizational goals. While related to market orientation, it doesn't specifically emphasize the ongoing commitment to analyzing and responding to these needs. Customer service pertains to the specific interactions between a business and its customers, rather than a comprehensive organizational approach. Product strategy focuses on the decisions surrounding the development and positioning of products in the market, without directly addressing the commitment to understanding customer needs as a whole.